1. Personal Information We May Collect

We may collect personal information that you choose to provide, including:

• Name.
• Phone number.
• Email address.
• City or service area.
• Project address or approximate location, if provided.
• Project type, such as fence, deck, gate, repair, or replacement.
• Project details, measurements, site notes, material preferences, timeline, budget category, and other project-related information.
• Photos, videos, sketches, drawings, or files you submit.
• Communication history, including emails, messages, SMS, WhatsApp messages, call notes, and form submissions.
• Information needed for quotes, invoices, scheduling, payment records, warranty records, or customer service.
• Any other information you voluntarily provide.

Please do not send sensitive personal information unless it is necessary for the project request.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website hosting provider, security tools, analytics tools, or browser technologies. This may include:

• IP address.
• Browser type and device information.
• Pages visited and time spent on the website.
• Referring website or search source.
• Approximate location derived from technical data.
• Form submission metadata.
• Cookies or similar technologies, if enabled.

We currently aim to keep the website simple and low-maintenance. If analytics, advertising pixels, remarketing tools, or similar tracking technologies are added in the future, this Privacy Policy will be updated accordingly.

3. Why We Collect Information

We collect personal information for the following purposes:

• To respond to project inquiries.
• To review fence, deck, gate, repair, replacement, or outdoor woodworking requests.
• To communicate by phone, email, SMS, WhatsApp, or other appropriate channels.
• To review submitted photos, measurements, and project details.
• To schedule site visits, consultations, or quote discussions.
• To prepare preliminary assessments, written quotes, estimates, invoices, contracts, or project records.
• To manage customer relationships and project communication.
• To complete approved work and provide follow-up support.
• To maintain business, accounting, tax, warranty, insurance, and legal records.
• To improve our website, services, communication process, and customer experience.
• To prevent fraud, misuse, security issues, or legal disputes.
• To comply with applicable laws and regulatory obligations.

We limit collection to information reasonably necessary for these purposes.

4. Consent

By submitting a form, sending us photos, contacting us, or continuing communication with us, you consent to the collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.

You may withdraw consent, subject to legal, contractual, accounting, warranty, insurance, dispute-resolution, or operational requirements. If you withdraw consent, we may not be able to respond to your inquiry, prepare a quote, perform work, or provide follow-up service.

5. Contacting You

If you submit a project request or contact us, we may contact you by phone, email, SMS, WhatsApp, or another communication method you provided, for purposes related to your inquiry or project.

Submitting a project request does not automatically subscribe you to marketing messages. If we send commercial electronic messages for marketing purposes in the future, we will do so in accordance with Canada's anti-spam legislation, including consent, identification, and unsubscribe requirements where applicable.

6. Photos and Project Media

You may choose to send photos or videos of your yard, fence, deck, gate, property, or project area. We use these materials to understand the project, identify site conditions, prepare for consultation, document work, and communicate with you.

Please avoid including unnecessary personal or sensitive details in photos, such as people, licence plates, house numbers, security systems, neighbour properties, or unrelated personal items.

We may take photos or videos during site visits or project work for documentation, quality control, and internal records. If we publicly use project photos for portfolio, social media, advertising, or website display, and those photos can reasonably identify your property or personal information, we will obtain your permission or ensure the images are sufficiently anonymized before public use.

If you want a published project photo removed or anonymized, please contact us.

7. Sharing Personal Information

We do not sell your personal information.

We may share personal information only as reasonably necessary for business, project, legal, or operational purposes, including with:

• Website hosting and form processing providers, such as Netlify or similar services.
• Email, phone, SMS, WhatsApp, and communication service providers.
• Cloud storage, document, accounting, scheduling, or customer-management tools.
• Suppliers, subcontractors, crew members, consultants, or service providers involved in reviewing, quoting, scheduling, or completing your project.
• Payment processors, accountants, insurers, legal advisors, or business advisors.
• Municipalities, permit offices, utility locate services, inspectors, or other authorities where required or authorized.
• Law enforcement, courts, regulators, or other parties where required by law or to protect legal rights.
• A buyer or successor in the event of a business sale, restructuring, or transfer, subject to appropriate confidentiality measures.

We aim to share only the information reasonably necessary for the relevant purpose.

8. Third-Party Platforms

If you communicate with us through third-party platforms such as WhatsApp, email providers, phone carriers, social media platforms, maps, or online forms, your information may also be handled according to those third parties' own terms and privacy policies.

We are not responsible for the privacy practices of third-party platforms. You should review their policies if you have concerns.

9. Storage and Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer communication, project review, quotes, completed work, warranty support, accounting, tax, insurance, legal, dispute-resolution, and business record purposes.

Unsuccessful or inactive inquiries may be deleted, anonymized, or archived after a reasonable period. Project records, invoices, contracts, warranty records, and legal or tax-related records may be retained for longer where required or appropriate.

When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely archive it.

10. Security

We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, use, disclosure, loss, theft, or misuse.

However, no website, email, SMS, WhatsApp message, cloud service, or internet transmission is completely secure. Please avoid sending highly sensitive information through unsecured channels.

If we become aware of a privacy breach that creates a real risk of significant harm, we will take steps required by applicable law, which may include notifying affected individuals and the Office of the Privacy Commissioner of Canada where required.

11. Access, Correction, and Deletion Requests

You may request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion of information, subject to legal, contractual, accounting, tax, warranty, insurance, dispute, and operational limitations.

To make a request, please contact us using the contact details below. We may need to verify your identity before responding.

12. Cookies and Analytics

Our website may use basic cookies or similar technologies for website functionality, security, form handling, analytics, or performance improvement.

If analytics, advertising pixels, remarketing, or similar tracking tools are added in the future, this Privacy Policy will be updated to describe those tools and any available user choices.

You can adjust your browser settings to block or delete cookies, but some website functions may not work properly.

13. Children's Privacy

Our services are intended for homeowners, property owners, tenants with authority, property managers, or adults requesting home improvement services. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

14. Accessibility

If you need this Privacy Policy in an accessible format or need assistance communicating with us, please contact us. We will make reasonable efforts to provide support in a practical and timely manner.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a new effective date. Continued use of the website or communication with us after changes are posted means the updated Privacy Policy applies going forward.

16. Privacy Contact

1. 我们可能收集的个人信息

我们可能收集您主动提供的个人信息，包括：

• 姓名；
• 电话号码；
• 邮箱地址；
• 城市或服务区域；
• 项目地址或大致位置；
• 项目类型，例如 fence、deck、gate、repair 或 replacement；
• 项目细节、测量、现场说明、材料偏好、时间安排、预算等级和其他项目相关信息；
• 您提交的照片、视频、草图、图纸或文件；
• 沟通记录，包括邮件、短信、WhatsApp、电话记录、表单提交和沟通备注；
• 报价、发票、排期、付款记录、保修记录或客户服务所需的信息；
• 您自愿提供的其他信息。

请不要发送与项目无关或非必要的敏感个人信息。

2. 自动收集的信息

当您访问我们的网站时，网站托管服务、安全工具、analytics 工具或浏览器技术可能会自动收集某些技术信息，包括：

• IP 地址；
• 浏览器类型和设备信息；
• 访问页面和停留时间；
• 来源网站或搜索来源；
• 由技术数据推断的大致位置；
• 表单提交 metadata；
• Cookies 或类似技术，如已启用。

我们目前倾向于保持网站简单、低维护。如果未来加入 analytics、广告 pixel、remarketing 或类似追踪工具，本隐私政策会相应更新。

3. 我们收集信息的目的

我们收集个人信息用于以下目的：

• 回复项目咨询；
• 审核 fence、deck、gate、repair、replacement 或户外木作项目需求；
• 通过电话、邮件、短信、WhatsApp 或其他合适方式沟通；
• 审核提交的照片、测量和项目细节；
• 安排现场勘测、咨询或报价讨论；
• 准备初步评估、书面报价、估价、发票、合同或项目记录；
• 管理客户关系和项目沟通；
• 执行已确认的工作并提供后续支持；
• 维护业务、会计、税务、保修、保险和法律记录；
• 改进网站、服务、沟通流程和客户体验；
• 防止欺诈、滥用、安全问题或法律纠纷；
• 遵守适用法律和监管要求。

我们会将信息收集限制在为上述目的合理必要的范围内。

4. 同意

当您提交表单、发送照片、联系我们或继续与我们沟通，即表示您同意我们根据本隐私政策所述目的收集、使用和披露您的个人信息。

您可以撤回同意，但可能受到法律、合同、会计、保修、保险、争议解决或运营要求限制。如果您撤回同意，我们可能无法回复咨询、准备报价、执行工作或提供后续服务。

5. 联系您

如果您提交项目咨询或联系我们，我们可能通过电话、邮件、短信、WhatsApp 或您提供的其他方式，就您的咨询或项目与您联系。

提交项目咨询不会自动订阅营销信息。如果未来我们发送营销性质的商业电子信息，我们会遵守加拿大反垃圾邮件法律，包括在适用情况下取得同意、提供身份信息和退订方式。

6. 照片和项目媒体

您可以选择发送院子、fence、deck、gate、物业或项目区域的照片或视频。我们会使用这些材料来了解项目、判断现场条件、准备咨询、记录工作和与您沟通。

请尽量避免在照片中包含不必要的个人或敏感细节，例如人物、车牌、门牌号、监控系统、邻居物业或无关私人物品。

我们可能在现场勘测或施工过程中拍摄照片或视频，用于施工记录、质量控制、内部记录、案例展示、营销、社交媒体或网站展示。在公开使用可能合理识别您物业或个人信息的项目照片前，我们会尽量取得许可，或在可行情况下移除可识别信息。

如果您希望移除或匿名化已发布的项目照片，请联系我们。

7. 个人信息共享

我们不会出售您的个人信息。

我们只会在业务、项目、法律或运营合理需要的范围内共享个人信息，包括与以下对象共享：

• 网站托管和表单处理服务商，例如 Netlify 或类似服务；
• 邮件、电话、短信、WhatsApp 和通信服务提供商；
• 云存储、文件、会计、排期或客户管理工具；
• 参与审核、报价、排期或完成项目的供应商、分包商、工人、顾问或服务提供方；
• 支付处理方、会计师、保险方、法律顾问或商业顾问；
• 在需要或获得授权时，与市政部门、permit office、utility locate 服务、检查员或其他主管机构共享；
• 在法律要求或保护合法权利时，与执法机构、法院、监管机构或其他相关方共享；
• 在业务出售、重组或转让时，与买方或继承方共享，但应采取适当保密措施。

我们会尽量只共享实现相关目的所合理需要的信息。

8. 第三方平台

如果您通过 WhatsApp、邮件服务商、电话运营商、社交媒体平台、地图或在线表单等第三方平台与我们沟通，您的信息也可能根据这些第三方自身的条款和隐私政策被处理。

我们不对第三方平台的隐私做法负责。如有疑问，请查看相关第三方平台的政策。

9. 保存和保留

我们仅在实现本隐私政策所述目的所合理需要的时间内保留个人信息，包括客户沟通、项目审核、报价、已完成工程、保修支持、会计、税务、保险、法律、争议解决和业务记录目的。

未成交或长期不活跃的咨询，可能在合理期限后被删除、匿名化或归档。项目记录、发票、合同、保修记录以及法律或税务相关记录，可能在法律要求或合理业务需要下保留更长时间。

当信息不再需要时，我们会采取合理措施删除、匿名化或安全归档。

10. 信息安全

我们使用合理的物理、管理和技术保护措施，防止个人信息遭受未经授权的访问、使用、披露、丢失、盗窃或滥用。

但是，没有任何网站、邮件、短信、WhatsApp、云服务或互联网传输方式是完全安全的。请避免通过不安全渠道发送高度敏感信息。

如果我们发现某项隐私泄露可能造成真实的重大伤害风险，我们会按照适用法律采取必要措施，可能包括在法律要求时通知受影响个人和加拿大隐私专员办公室。

11. 访问、更正和删除请求

您可以请求访问我们持有的关于您的个人信息，要求更正不准确的信息，或要求删除信息，但这可能受到法律、合同、会计、税务、保修、保险、争议和运营限制。

如需提出请求，请使用下方联系方式联系我们。我们可能需要先验证您的身份。

12. Cookies 和 Analytics

我们的网站可能使用基本 cookies 或类似技术，用于网站功能、安全、表单处理、analytics 或性能改进。

如果未来加入 analytics、广告 pixel、remarketing 或类似追踪工具，本隐私政策会更新以说明这些工具和可用的用户选择。

您可以通过浏览器设置阻止或删除 cookies，但部分网站功能可能无法正常运行。

13. 儿童隐私

我们的服务面向屋主、物业所有者、有授权的租户、物业经理或请求房屋改善服务的成年人。我们不会故意收集儿童的个人信息。

如果您认为儿童向我们提供了个人信息，请联系我们，我们会采取合理措施删除。

14. 无障碍

如果您需要本隐私政策的无障碍格式，或需要沟通协助，请联系我们。我们会尽合理努力以实际、及时的方式提供支持。

15. 隐私政策更新

我们可能不时更新本隐私政策。更新后的版本会发布在本网站，并标注新的生效日期。在更新发布后继续使用网站或与我们沟通，即表示更新后的隐私政策适用于之后的信息处理。

16. 隐私联系方式